Tatiana 40, UK
Doctors are highly knowleageable, nurses are very caring and admin staff are very proactive and always gave us a quick response. The clinic also looks small from the outside, but the internal space is big, specially the theatre and the recovery rooms, that are huge comparing with the tiny spaces divided by curtains in other clinics. The prices there are a lot cheaper than other London clinics, regarding both treatments and medications. After using 2 different IVF clinics previously and been to several other clinics on their open days, my husband and I can say that, by far, City Fertility is the best IVF clinic in London. This is the only IVF clinic with a human touch, which makes a huge difference in all the treatment itself. The previous clinics have "abandoned" us after the payment and after the embryo transfer, but with City we've got all the support we deserved from all the staff at all times and we can really feel that they are there to make things happen, not only thinking about your money like most clinics do. We can't recommend City Fertility highly enough. A special thank you to Tereza, who held my hand during the embryo transfer after I said I was traumatised by the previous transfers from other clinics, and to Patricia who worked late hours to make sure I would get replaced medication after mine has been held within a luggage in the UK while we travelled to Portugal on Easter. Thank you also Suki for always listening to us and to Karin, who always greets us with a huge smile!